Refund Policy

vividthemes.net complies with the Consumer Protection (Distance Selling) Regulations 2000.

Rights of the consumer

Cancellation. The consumer has an automatic right to cancel and rescind the contract at any time from formation of the contract until seven working days after the goods are delivered; or for service contracts, seven working days after the contract was formed (this may be before the service has been performed).

Where the supplier has not provided the consumer with all the required information, the consumer has an automatic right to rescind the contract within three months and seven days of delivery of the goods, or of formation of the contract (service contracts).

The automatic right does not apply to contracts for:

• products of fluctuating price.
• audio or video recordings or computer software if they are unsealed by the consumer
• supply of periodicals or newspapers
• Gambling purposes.
• Customised products.

For more informations and FAQ guide on Consumer Protection (Distance Selling) Regulations 2000 folow this guide.

Refund requests

All refunds must be requested via our help desk system through and email and account from which an order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms and conditions.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at this page.

Changes to our Refund Policy

If we decide to change our refund policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this refund policy please e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it